Frequently Asked Questions

We help restaurants leverage technology, particularly AI, to boost revenue, save time, and achieve more with fewer resources. Founded by a team of technology executives and current restaurant operators, we truly understand the needs of the industry. We offer assessments and roadmaps for implementing everything from basic to advanced technologies, and we’re here to support you every step of the way. Our services are tailored specifically for restaurants, promoting products that streamline operations and drive revenue growth.

Restaurant technology often centers around the POS system. We’ll assist you in analyzing your current revenue streams, identifying new opportunities, and capturing additional income. Additionally, we’ll help you discover cost savings through effective technology implementation.

Yes! We can use virtual numbers to forward calls, enable options, and then collect orders. We can text or email orders, or can send them directly to your POS.

No, we are easy and flexible and we know that our system works. We do not need to tie you to a long term contract.

We can collect payment from customers during the phone call, or defer it to the restaurant. If you prefer to accept cash or credit card payments when customers pick up their food, that’s an option. Alternatively, if you'd like all orders paid for before preparation, we can handle the payment collection and remit the funds to you on a weekly basis. The choice is yours, depending on what works best for your customers and business.

Typically, we transfer the call to the restaurant, where it’s handled as usual. Our software continuously monitors all calls and captures any errors. We analyze these mistakes and update our system in real time, ensuring that the same error doesn’t occur again. During the implementation phase, we "stress test" your menu to identify and correct common issues, minimizing potential problems before your customers start placing orders.

Absolutely! Our solution offers a full-service traditional IVR system enhanced with AI capabilities. We can implement a wide range of traditional inbound calling features to meet your needs, ensuring that all necessary functionalities are seamlessly integrated.

We typically configure the initial recording to ask callers if they are calling to place an order. If they are, the call is routed to our AI. If not, we offer options such as taking a message, playing a custom prompt, or transferring the caller to a restaurant phone.